The UNITED team have been the only people that have managed to keep me exercising on a regular bases and more than once a week. You all make it easy and fun. You have a great pricing model, you allow it to be causal, you have enough variety of classes, people can go as hard or as soft as they feel, and you have great instructors on your team. The most important thing for me is that for the first time in a very long time I feel fit, I feel stronger, I feel more alive. My knees were a mess, now I have this fantastic muscle support around them, I can get up and down without pain or noise, my back is stronger, I have hardly had to spend any money on physio treatment this year. I am going scuba diving over the New Year break, and I know that I will be able to get back on that boat with the weights and tank still on, because my legs feel strong.
In summary your model is great and the instructors are all great in their special individual ways, and they all share and display genuine passion.